Privacy policy

Introduction

YMCA Accommodation Auckland ("we", "our", "us") respects your privacy and is committed to safeguarding the personal information you share with us. This policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including when you book accommodation or use our website.

What Information We Collect

  • We may collect personal information from you when you:

  •  Make a booking or reservation

  •  Contact us with an inquiry or request

  •  Sign up to receive updates from us

  •  Participate in promotions or surveys

  •  Use our website or online services

The types of personal information we may collect include:

  •  Your name

  •  Contact details (such as phone number, email address, postal address)

  •  Date of birth

  •  Payment information

  •  Proof of identity (such as passport or driver’s license if required)

  •  Any other information you provide to us

Why We Collect Your Information

We collect and use your personal information to:

  •  Process your bookings and manage your stay

  •  Communicate with you about your reservation or enquiry

  •  Provide customer support

  •  Improve our services and website

  •  Send you updates about our services if you have opted in

  •  Meet our legal obligations

 Who We Share Your Information With

We may share your personal information with:

  •  Service providers who support our operations (such as booking systems, payment processors, or IT providers)

  •  Legal or regulatory authorities if required by law

  •  Other third parties, but only if you have given your consent or if we are otherwise permitted or required to do so by law

We do not sell or rent your personal information to any third parties.

 How We Protect Your Information

We take reasonable steps to keep your personal information secure. This includes:

  •  Using secure systems to process bookings and payments

  •  Limiting access to personal information to authorised staff and service providers

  •  Reviewing our privacy and security practices regularly

  •  Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate. To make a request, please contact us using the details provided below.

 Website Analytics and Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. You can choose to disable cookies through your browser settings, but this may affect how some parts of our website function.

 Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

 Contact Us

If you have any questions or concerns about your personal information or this Privacy Policy, you can contact us at:

YMCA Accommodation Auckland

Cnr Pitt St & Greys Ave

Private Bag 92150

Victoria Street West

Auckland 1142, New Zealand

Phone: 0800 534 535

Email: accommodation@ymcaauckland.org.nz